The Staff were a pleasure to deal with, well the 2 female ones anyway 🙂. Very welcoming and always had a smile. The dudes need to reelaaax a little, you know, stop tryna look hard or whatever tf it is. You're in the hospitality industry, LOOK hospitable man! 😄
Luke
июль 2024 г.
We had a kerfuffle with our flights and they were very accomodating, offering a very late check in. The rooms are nice with balcony views, plenty of space and good ammenities. We were able to store our bags on our last day while we waited for our flights. It's a small walk into the CBD, noting that a lot of Auckland is on an incline so be ready for that! The staff offered to help us with drying our laundry and regularly swapped out our towels and bin.
Megan
май 2024 г.
My 2nd room was perfect. If I had this room from the beginning, then I would've rated my stay higher. The night receptionist was extremely helpful and lovely! Made my experience much better and I felt better knowing I got exactly what I paid for.
Johnson
сентябрь 2024 г.
I LOVED EVERYTHING - THE MANGAER/GENGLEMENT NAME ''NICK'' HE WAS SUPER AMAZING, NICK WENT BEYOND AND ABOVE THING JUST TO MAKE MY DAUGHTER AND I STAYED COMFTABLE ❤️ 💙 THIS IS THE BEST EVER EXPERIENCE WE HAVE AND HAD IN OUR TIME OF TRAVELLING 🥰 THE LADIES AT THE FRONR DESK ARE BEAUTIFU AND VERY FRIENDLY - EVERYTHING ABOUT THIS HOTEL TICK ALL THE BOXES FROM THE FRONT DESK TO THE ROOM SERVICE - my daughter did not want to leave at all and she became very close to the workers ad they very nice and super friendly to my 8year old daughter, thank you sooo much guys ❤️❤️ TOOOOP OF THE SCALE ✅️✅️ THANKS YOU SOOO MUCH VR HOTEL - AND SPECIAL THANKS TO ''NICK'' you mad our stay 100% amazing/fun and very comftable 🙏🫡 NICK YOU ARE SUPER AMAZING 🙏🙏 TEAM NICK ✅️ TEAM NICK ✅️ TEAM NICK ✅️ Thank you NICK, THE beautiful Ladies at the front desk and VR HOTEL crew 🙏🫰
Kalameli
май 2024 г.
Staff were so helpful and friendly, even with multiple check ins and bag collections at once they were always so friendly and didn’t feel like they were trying to push customers through. I felt safe and secure in the building, having to use key card to access elevators and room. I traveled alone so it helped ease my mind quite a bit. Location was perfect for me, within 15 minutes walk of everything I wanted to do including the bus stop from the airport.
Melissa
апрель 2024 г.
We booked one executive apartment which offers 2 bedrooms. It was a good stay as the apartment was very spacious. Located centrally, only walking distance to the famous Skytower, doesn't need to grab a cab to go to the Britomart Train station or the Ferry building to catch a ferry boat trip. The internet connection is fast and the rest of the facilities were great. Lovely staffs as well. :)
Kath
март 2024 г.
The location is great and the accomodation was fantastic for the price. We were upgraded to a two bedroom apartment and there was more than enough space. The beds were comfortable and the kitchen was functioning with a dishwasher even. I had enough equipment that was needed including a toaster, a microwave and a large fridge with a freezer. The staff were pleasant and friendly and Jenny on reception was lovely and helpful, a real credit to the hotel and couldn't do enough to help the guests.
Lauraexplora
сентябрь 2024 г.
The staff were amazing. My daughter was sick, the staff made it possible to check in 30 mins earlier. They were super helpful, nothing was too much trouble even late at night. We liked very much the welcome drink at reception. It was just the thing while we waited for our room. Comfy bed and pillows. Toiletries were very nice. Room was nice. Would stay here again.
Donna
ноябрь 2023 г.
The bedroom and the apartment were all clean and fresh a washing machine and little sachets off washing powder just topped it off we had a great view off the city friendly helpful staff
Bowker
сентябрь 2023 г.
Great guest service by the team at the reception, always going the extra mile to make guests comfortable and to attend to guest requests. Jenny and Christine, in particular were exceptional in this respect. The location of the hotel in Auckland CBD was perfect for the purpose of my visit. Fully furnished serviced apartment with all necessary facilities to make my stay very enjoyable indeed. The housekeeping team are a happy bunch ready to fulfil guests' requests at all times.
Peter
июнь 2023 г.